PRA number
2020/18757
Published date
Product description
LifeGuard SmartHome IP Dialler versions 2.0 and 2.2
Medical alarm device used to connect alarm monitoring services to residents in their homes
Medical alarm device used to connect alarm monitoring services to residents in their homes
Reasons the product is recalled
The battery may fail and overheat and the battery casing may melt and this could lead to a fire.
The hazards to consumers
If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.
What consumers should do
INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.
For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au
For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
