PRA number
2013/13632
Published date
Product description
Plug-in power adaptor model number A35S0900300 supplied with the VitalCall base unit (MK9) between 1 January 2011 and 17 May 2013
Reasons the product is recalled
When force is applied to the plug-in power adaptor, or when the adaptor is removed/attempted to be removed from the power socket, surface cracks or breaks may appear on the base of the power adaptor, or the plug face plate may separate from the adaptor. This has the potential to expose live electrical wires.
The hazards to consumers
If the plug-in power adaptor cracks or breaks, or if the plate separates from the adaptor, live electrical wires may be exposed, which could result in electric shock and/or fire.
What consumers should do
(1) Visually inspect (without touching) the plug-in power adaptor to see if it has model number A35S0900300 on a white sticker that matches the one in the photo in the recall notice.
(2) If so, contact VitalCall immediately by using one of the following methods:
(a) Calling 1300 880 396 (9:00am to 5:00pm, 7 days a week)
(b) Pressing the VitalCall pendant (24 hours a day, 7 days a week)
(c) Using the website (www.vitalcall.com.au) or emailing us at customer.service@vitalcall.com.au
(3) Do not try to remove the plug-in power adaptor and do not touch it.
(4) VitalCall will arrange for a qualified professional to contact the consumer to make an appointment to swap the VitalCall unit and plug-in power adaptor with model number A35S0900300. If consumers have not been contacted regarding this within 10 days, consumers should press their pendant and advise the response operator.
(2) If so, contact VitalCall immediately by using one of the following methods:
(a) Calling 1300 880 396 (9:00am to 5:00pm, 7 days a week)
(b) Pressing the VitalCall pendant (24 hours a day, 7 days a week)
(c) Using the website (www.vitalcall.com.au) or emailing us at customer.service@vitalcall.com.au
(3) Do not try to remove the plug-in power adaptor and do not touch it.
(4) VitalCall will arrange for a qualified professional to contact the consumer to make an appointment to swap the VitalCall unit and plug-in power adaptor with model number A35S0900300. If consumers have not been contacted regarding this within 10 days, consumers should press their pendant and advise the response operator.
Traders who sold this product
VitalCall
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
